Terms of service

About These Terms

These terms and conditions govern your use of our website and the purchase of products from Kenvoire. By placing an order with us, you agree to these terms. Please read them carefully before making a purchase. Last Updated: May 2026.

Who We Are

Kenvoire is operated by Kennon Wong, an individual operator. Our postal address is 40 Ashbeach Drove, Huntingdon, PE26 2TG, United Kingdom. You can contact us via email at kenvoire@outlook.com or by phone at 78 1924 6817. Our support hours are Monday to Friday, 9 AM to 5 PM GMT, and we aim to respond within 2 business days.

Our Products

We strive to ensure that our products are described as accurately as possible. Please note that images are for illustrative purposes only, and minor variations may occur. While we make every effort to ensure accuracy, we do not warrant that product descriptions are error-free.

Placing an Order

To place an order, browse our products, add your chosen items to the cart, and proceed to checkout. Your order constitutes an offer to buy, which we accept when we send you a dispatch confirmation email. Until acceptance, we reserve the right to decline or cancel your order. You are obligated to pay for the products at the time of order.

Pricing and Payment

All prices displayed on our website are in Pounds Sterling (GBP). Kenvoire is not currently registered for VAT; no VAT is added to or collected on sales. We accept payment via Visa, Mastercard, American Express, PayPal, and Shopify Payments. Payment is taken at the time of order.

Delivery

We offer delivery through Royal Mail and DHL Express. Full details are set out in our Shipping & Delivery Policy. Our standard delivery estimate is 3-5 business days for Royal Mail Free Shipping and 1-2 business days for DHL Express Shipping. Risk in the goods passes to you upon delivery.

Your Right to Cancel (Change of Mind)

You have the right to cancel your order within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period begins the day after you receive your goods. To cancel, please contact us via email at kenvoire@outlook.com. Full details, including how to return items, are in our Returns, Cancellation & Refund Policy.

Returns and Refunds

For returns and refunds, please refer to our Returns, Cancellation & Refund Policy. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Faulty Goods

Under the Consumer Rights Act 2015, you have the right to reject faulty goods within 30 days, request a repair or replacement, or seek a price reduction. For full details, see our Returns, Cancellation & Refund Policy.

Our Liability

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, and for fraud. We apply reasonable limitations on other liabilities.

Complaints

If you have a complaint, please contact us via email at kenvoire@outlook.com. See our Complaint Handling Procedure for full details. If we cannot resolve your complaint, you may wish to use an alternative dispute resolution (ADR) provider. You can find a certified ADR provider at tradingstandards.uk.

Changes to These Terms

We may update these terms from time to time. The terms that apply to your order are those in force at the time you place it.

Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction. If you live in Scotland, you can bring proceedings in Scottish courts; if in Northern Ireland, in Northern Irish courts.